Right of withdrawal / Return of non-defective product

If the customer is a natural person (consumer) who prepares the sale for personal use and not for the service of his professional activity, then he is entitled to withdraw from the sale within 14 calendar days, which start from the delivery of the product (to the customer or to the carrier indicated by the latter), returning the product to its original condition, bearing the cost of return and any reduction in the value of the products. If at the time of placing your order you request the issuance of a sales invoice (and not a retail receipt), we will consider that you are acting in the context of your professional activity, with the consequence that you do not have the right of withdrawal and other provisions on consumer protection.

Please note that some products such as earrings, for hygiene reasons, are not allowed to return. Returns are also not allowed on products that were not immediately available and were ordered specifically for you.

The remaining products can be returned, under the following conditions:

1. The product has not been used
2.The product is accompanied by its original packaging and all its contents
3. For items that have special factory packaging, their packaging must not have been tampered with or damaged.
4. Do not remove any labels or markings, etc. that the products may have on them
5. Assembled products should not have been assembled.
6. In any case, the products you wish to return must be accompanied by the necessary legal documents and receipts.

In the event that the product you are returning is found to have undergone changes, damage or alterations that do not relate to the result of the management of the goods necessary to determine the nature, characteristics and operation of the goods, the amount to be refunded will be reduced by the amount of the impairment of the value of the product (see below in condition 15).

Ways of exercising the right of withdrawal:

The statement of withdrawal shall be sent in writing to the following details:
• By registered letter to the sole proprietorship “MARIA PAVLIDOU”, based in Thessaloniki (22 Filippou-PC 54631)
• or by email to the email address: info@hellohome.gr

Find here a model of withdrawal form

Fill in the required information directly on the form, sign it and send it in one of the above ways.

If you exercise your right of withdrawal in any of the ways described above, you will receive confirmation of receipt of the exercise of your right of withdrawal.

• The products are returned at the customer’s expense to the address: Maria Pavlidou, Thessaloniki, 22 Filippou-PC 54631.

Product changes

In case you wish to withdraw from the purchase of products you received and instead order some others, of equal, higher or lower value, you should contact us by phone or e-mail, to arrange the return of the original and the shipment of new products, as well as any differences in their price. In any case, the costs of returning the original products and shipping the second order are borne by you.

Consequences of withdrawal

1. General

In the event of a valid exercise of the right of withdrawal, any reduction in the value of the goods, as well as any benefits arising from this reduction, should be restored with monetary compensation, only in the case and to the extent that it is due to the management of the product which goes beyond the usual examination of products other than that which is necessary to determine the nature, characteristics and function of the product. The usual examination and management of the product in order to determine the nature, characteristics and function of the product, means the examination of the relevant goods, as it would be done in the usual way in a physical store.

Returned products travel at the risk of the customer. In any case, the customer bears the return costs and any impairment of the value of the product, for the determination of which HELLOHOME is explicitly reserved until the receipt of the returned goods. Once the product is received and checked for any impairment of its value, any monetary liability to it (eg delivery, price) will be refunded to the customer in the manner in which this payment was made by the customer, unless otherwise agreed with him. In case the customer made the withdrawal in order to order other products (product change), the price of the last products can be set off with the amount to be returned, after consultation. The refund obligation will be fulfilled without undue delay and within 14 calendar days from the return of the product.

2. Product value reduction – refund

Value reduction

If you return a product within 14 days of receipt and have complied with the return conditions set out above, you may incur a reduction in the value of the product (usually around 20% of its original value) if the management you have done in this it exceeds the acceptable measure of the examination that a customer would do in a physical store to check its nature, characteristics and mode of operation. In this case you will receive a credit note equal to the sale price, reduced by the amount of the impairment, which will be repaid by HELLOHOME in the same way as you paid the price, unless otherwise agreed with the customer, without fault or unjustified delay.

Money return

HELLOHOME will refund any payment received within 14 calendar days from the date on which it was informed of the decision to withdraw from the contract. HELLOHOME is entitled to refuse a refund until the product is returned to it or until the consumer provides proof that he has sent the product (whichever comes first). HELLOHOME is entitled to deduct from the refunded amount the return costs, which are borne by the customer as well as any compensation in case of destruction, damage or damage to the product or impairment of the value of the product due to actions of the customer. HELLOHOME in any case is entitled to claim in any legal way any amount that was damaged (indicatively, either with respect to return costs or with destruction, damage or damage, impairment of the value of the product, etc.).

Consumer rights – Liability – Force majeure

1. The rights of consumers from the provisions on the sale of consumer goods and guarantees of the Civil Code and the law on Consumer protection, but also from any other relevant provision, apply as provided by the above legal provisions. HELLOHOME‘s liability for defects or deficiencies in the contracted properties is limited to two months from the receipt of the products by the customer.
2. Customer claims for compensation or monetary satisfaction of any kind and legal basis are excluded. In particular, claims for damage to health, life and bodily integrity are excluded.
3. Any claim for compensation or pecuniary satisfaction of any nature and legal basis is excluded, in case of assistance due to force majeure.

Defective products: right of return, correction or replacement of defective products.

In the unlikely event you receive a defective or damaged product HELLOHOMEwill make every effort to correct it and replace it with the same or similar product at no extra cost to you. However, you must inform us by e-mail at info@hellohome.gr so that we can send you instructions for the return of the product as well as a return code. If the product is no longer available, it can be replaced with an equivalent product by arrangement or we can refund your money.

The products displayed in our online store may differ in color from reality (due to various factors such as the characteristics of photography, lighting during photography, screen resolution, etc.). Such deviations can not be described as deficiencies of contracted quality or as defects of the products you order.

Your other rights in case of defective products:
4. The customer is also entitled, within the legal or agreed timeframes and, regardless of the above-described right of unjustified withdrawal, to exercise any of the rights granted to him by law due to product defects (correction, replacement, reduction). or withdrawal), and in accordance with the law, in addition by submitting a direct request to HELLOHOME.
5. In case of defect, you can send an email to info@hellohome.gr with all the necessary information.
6. If a product is declared defective by the customer, HELLOHOMEexpressly reserves the right to diagnose the product as such, in order to replace it with a non-defective one or to correct it, if possible.
7. If the defect is insignificant, the right of withdrawal is not granted by law.
8. If the defect can be corrected or replaced, the customer must accept the correction or replacement, unless it is unprofitable for the customer.
9. If a product is returned as defective and HELLOHOMEafter the above inspection determines the existence of a defect, the customer can be informed about the course of replacement or correction.
10. The assignment or transfer of rights regarding the defectiveness of the products is excluded.